Data privacy notice

 

When this content is loaded, usage information is transmitted to Vimeo and may be processed there.

 

             

Form inbox link results in error message

Modified on Mon, 8 Jan at 5:36 PM

The placeholder [%$FORM_INBOX_LINK%] links directly to the process within the mailbox. Sometimes a 404 error page is displayed instead, stating that the resource could not be found.


The reason for this is that the form inbox link is generated context-based. This means that if the form is called up previously via the frontend server, e.g. via form-provide-link or can only be called up there and is then sent, the placeholder [%$FORM_INBOX_LINK%] is also returned relative to the call. For example:
https://my-forms.de/frontend-server/inbox/review.xhtml?fcpuid=b85193a3-505b-407d-9984-6b81ec75e4c5


By default, the mailbox is only accessible via the master server (formcycle). The call will therefore fail in this case. The following options are currently available:

  • Install the frontend server with mailbox (see Release notes > Version > frontend-server-inbox.war)
    This would make the form inbox link accessible, but the mailbox can also be called externally. This is also protected with a login, just like on the master server.
  • Use the [%$FORM_REVIEW_LINK%] instead of the inbox link. This is also available without a mailbox, but does not include the mailbox frame.
  • In the corresponding action, use a separate URL placeholder instead of the inbox link, which refers to the internal inbox URL. The placeholder can be created under Files & Templates > URLs. Example:
    Name: Form-Inbox-Link-Internal
    Value: https://my-forms-internal.de/formcycle/inbox/review.xhtml?fcpuid=[%$PROCESS_ID%]
    The value up to /formcycle is equivalent to the basic URL (under Client > Settings > Basic settings).
    The new placeholder can then be used as usual via Placeholder selection > URL template:
    [%$$Form-Inbox-Link-Internal%]

If no frontend server is used, the problem should not occur.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article