Opening and submitting forms

Modified on Fri, 2 Feb at 5:11 PM

Contents

Form cannot be opend

This may be caused by several different problems, see below.

Error message: Form currently not available

The form has been set offline. This may be done for maintenance. You can turn the form online in the publishing menu.

Error message: Resource not found / Form not found

The does not exists anymore, either because the entire form or the form version you are trying to access has been deleted. Check whether the form and this version exists. You can find a working link to the form in the publishing menu.

Error message: Invalid request

This error is shown when the form URL is invalid or contains invalid parameters. Check the link or the address used to open the form. You can get a working link in the publishing menu.

Possible reasons include:

Invalid attachment.
Form version inactive or does not exist.
Attempting to open a protected servlet.
Invalid or missing parameters passed to the form provide servlet

Error message: HTTP Status 404

The URL is wrong. To get a working URL, open the form or go to the publishing menu.

Form cannot be submited

This may be caused by several different problems, see below.

Error message: An unexpected error has occurred. Please try again later. / General error.

This error message is shown for general errors. See the issue below.

Error message: Oops ... An unexpected error has occurred while processing the submitted form data. / Submission failed

The data that have been submitted could not be processed. Usually this is caused by an action in the workflow that could not processed correctly. such as when a mail could not be sent, no mail server has been configured, a PDF could not be created. When you are using custom plugins, check whether they are throwing any uncaught errors. To resolve this issue, a detailed examination of the log and formcycle's internal log files may be required.

Error message: This form has already been sent.

When you would like to submit the form again and create a new form record, open the original link to the form in a new browser tab or window. Do not use a link that has been generated when saving the form for later editing.

Furthermore, this may occur when the submitted form session could not be found on the server, try enabling cookies.

Error message: Invalid form data

After the form has been submitted, the submitted data failed to validate, eg. when an invalid mail address has been provided. You can activate or deactivate server validation for each form field in the designer, section contraints. Usually a form cannot be submitted when the data is invalid, but from a technical point of view, it is possible to send invalid forms. Activating the server validation is recommended.

In case you have overridden a validator with Javascript, the option server validation must not be checked or the form will always fail to validate.

When trying to open the form, only a spinning wheel shows up

There is an error in some custom Javascript that has been added to the form. Check the script tab and any Javascript files that have been uploaded in the files menu. To analyse the error, it helps to open the JavaScript console of your browser, it will display any errors that may have occurred. How to open the console in Chrome, Firefox, Internet Explorer / Edge, Opera, Safari.